Returns Policy

 

Cancellation Policy

Osgrow will happily cancel any order and refund the purchase amount up to the point your product is picked ready for dispatch.  NOTE: Any product that has been specially ordered cannot be canceled at any point.

 

Return / Refund Policy

For perishable products Osgrow are unable to offer a refund or exchange once your order has been dispatched.

For special order items Osgrow are unable to offer a refund or exchange once your order has been placed.

In the event that the product is not as described at the point of ordering and notification is received with in 5 working days of delivery, Osgrow will offer an exchange of the item if returned in the original packaging. If this is not possible please telephone 0844 745 1408 for assistance. It is the customers responsibility to clarify any additional specification required outside of the information published on the Osgrow websites.

 

Customer Service

General Enquires and Sales:

Tel: 0844 745 1408
Fax: 0117 974 4744

Accounts Department:

Tel: 0844 745 1409
Fax: 0117 974 4744

Address

Osgrow, Unit 19 Valley Business Park, Chew Road, Winford, Bristol, AVON BS408HB, GB