Delivery Information

Delivery Information

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A flat rate of £10.00 for all meat deliveries will be applied at the checkout for UK Mainland addresses. If the delivery address is outside of the UK Mainland or in a remote area we reserve the right to charge an additional fee as passed on to us by our courier. In this instance we will contact you prior to dispatching your order.

Trade Customers

Our pricing structure for Trade Customers varies depending on the size of the order and the delivery address. All trade orders are processed by telephone or email and the delivery charge will be confirmed at the point of order.

Delivery Policy

Osgrow food products are distributed nationally chilled or frozen from our purpose built packing facility in Bristol.
Delivery Information - PLEASE READ CAREFULLY

  • Deliveries are normally completed within 3 working days of receipt of payment but may vary slightly depending on product availability. For trade customers with accounts, delivery will be arranged at the time of placing your order.
  • If you add a product to your basket and we find it's out of stock, we'll always try to find you something similar. For example, if you ask for a pack of Kangaroo Steaks, in the unlikely event that we've run out, we might give you a different exotic steak pack instead.
  • Our products are temperature sensitive and are hand packed in polystyrene boxes to preserve the contents.
  • All UK mainland deliveries are scheduled as all day drops and are normally completed by 7pm. If you DO NOT receive your deliveryplease contact us immediately on 0844 745 1408.You can also track the progress of your delivery on line through our 3rd party couriers site.
  • Our delivery days are Tuesday to Friday during the day. By prior arrangement we may be able to deliver on alternative days or at specified times, however there may be an additional charge for special requirements. If this is the case please contact our sales team on 0844 745 1408 to arrange.
  • All our products are delivered by national courier throughout the UK Mainland only.NB/. Purchases for delivery outside the UK Mainland must be placed by phoning our sales team on 0844 745 1408.
  • We will attempt to acquire a signature upon delivery however if there is no answer we will leave the product in a safe location at the delivery address or with a neighbour.
  • Once a delivery has been scheduled you will be required to give us 48 hours notice prior to delivery if you wish to change the date or address. It is the purchasers responsibility to ensure sufficient arrangements are made to accept delivery on the notified day. If nobody is available to sign for the goods or if the courier is unable find a safe place to leave the goods or to contact you by phone (should additional directions be required) we will fail the delivery and attempt to rearrange for an alternative day. Osgrow products are perishable, we will accept no responsibility for spoilt goods due to failed deliveries of this nature.
  • In the unlikely event of damage or a delivery error you must report the issue to us by telephone on 01179 730300 on the next working day by 10am. Osgrow reserve the right to inspect all products of this nature.
  • Please ask for further details if required when you place your order.

UK 8339 EC