Privacy Policy

Privacy Policy

Osgrow is committed to ensuring the privacy of your information.
We have set out below details of the information we will collect about you through our website (, by telephone, post and email and how we ensure the security of your information as well as how we will use your information.

What personal information do we collect?

We only collect personal information that is knowingly and voluntarily given. Generally, this occurs when you place an order, telephone, email or write to us.


A cookie is a small file that a web server places on your computer's hard drive. Most browsers are initially set to accept cookies. If you'd prefer, you can set yours to reject them, but you may not be able to take full advantage of our site. We use a tracking solutions company to accumulate and report statistics about your visit to our website, such as which pages you've viewed. This information is used to improve the Osgrow website and is not used for any other purposes. Our cookies do not contain or transfer any personally identifiable information about you.

How we store your personal information

Sending personal information via our website or email is done so at your own risk, we cannot guarantee the security of information sent in this way. Once we have received your information we follow strict procedures in the storage and disclosure of information to prevent unauthorised access or improper use. Our procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. We have a strict internal policy, which members of staff must comply with as a condition of employment and no unauthorised external access to the system is permitted. We do not store credit or debit card information.

How we use your personal information

It is Osgrow policy not to disclose any personal information to any third party companies outside of the Paul Cook Group or for market research purposes. Osgrow does not resell or share your information to any third parties. We will however share only the information required to fulfill your order with our third party courier for delivery purposes and payment information for the sole purpose of processing your payment with Paypal and / or our bank. Osgrow may from time to time use information provided by yourselves to keep you informed of special offers and services.

Policy changes

Any changes to this policy will be published here.

If you require further information about the privacy of your information, or how we use your information, please contact us at Osgrow (UK) Ltd, Unit 19, Valley Business Park, Chew Road, Winford, Bristol, BS40 8HB


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